At What Ability, your privacy matters.
We collect personal information so we can deliver safe, high quality disability support. We take that responsibility seriously and handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what we collect, why we collect it, and how we protect it.
Personal information is any information that identifies you or could reasonably identify you.
For us, that may include:
We only collect what we need to deliver services properly and safely.
We collect information when you:
Sometimes we may receive information from authorised parties such as:
We use personal information to:
We do not sell personal information.
If we have your social media and content consent, we may share approved photos or videos on our website, social media or marketing materials to celebrate participants and the work we do.
If consent is not provided, we will not share identifiable images publicly.
You can withdraw consent at any time.
Our website uses cookies to understand how people use it and to improve performance.
Cookies may collect information such as:
This helps us improve user experience and measure marketing performance.
You can disable cookies in your browser settings if you prefer.
To deliver services safely and efficiently, we use secure third party platforms. These systems may store or process personal information on our behalf.
These include:
We take reasonable steps to ensure these providers handle personal information securely and in line with privacy obligations.
We only share personal information when necessary to:
We do not disclose personal information for unrelated marketing by third parties.
We store information securely using trusted systems with appropriate access controls.
We take reasonable steps to protect personal information from:
Access is limited to team members who need the information to do their job.
You can request access to the personal information we hold about you.
If something is incorrect, let us know and we will update it.
If you believe your privacy has been breached, please contact us first so we can resolve the issue quickly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au
We may update this policy from time to time. The latest version will always be available on our website.
