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Building everyday independence

If you’re looking to get started with Community Access supports, What Ability provides NDIS-funded support that helps you get out into the community, build confidence, and create meaningful social connections.

NDIS Registered provider

Local support, real people, zero pressure

Support workers who know your neighbourhood

Fun-first, safety-always

Independence, at your pace

What is Community access?

NDIS Community Access supports participants to take part in everyday activities, build independence, and feel more confident in their local community.

We build a team of support workers around your family who work with you on your personal goals, and your interests, while always putting fun first.

You can choose activities like

What you’ll gain from Community Access

Every Community Access booking with What Ability is designed to build confidence, independence and joy. With 1:1 NDIS support, participants can learn practical life skills and take positive steps toward achieving their goals.

Through our Community Access service, participants can:

How it works

Tell us what you need

Complete our form in about 5 minutes to help us understand your goals and interests.

We’ll call you

Get to know how we work and lock in a time for your free in-person Meet & Greet. This call can take up to 30 minutes.

We’ll visit you in person

Together we’ll create a support plan around your goals, confirm your first booking, and get you set up in our app.

Your first booking!

Your regional manager will connect you with your Support Workers for your first adventure with What Ability!

Build your team

We’ll check in after your first booking to hear how it went to ensure your support feels right.

What Ability entry criteria

As we currently operate, What Ability supports people living with:
  • check ABI
  • check ASD
  • check Anglemans
  • check Downs Syndrome
  • check Fragile X
  • check Glass Syndrome
  • check Intellectual Disability
  • check Kleefstra syndrome
  • check Mental health diagnoses
  • check Sanfilippo
  • check Williams Syndrome
  • check and many others.

See the fun in action!

"These are things he would not have done 6 months ago, so I just really want to acknowledge the amazing support everyone has provided. I am so proud of him. He has gone from hiding from new people, to going out on Camps and busy events".
Alana, James’ Social Worker
"My son is absolutely thriving since he’s been a participant with What Ability. His confidence has skyrocketed and he’s started to create social connections outside of our family. These things aren’t always easy for a person living with a disability, but with the fantastic one-on-one support... he really is living his best life"
Wendy, Levi’s Mum
“The What Ability support workers are excellent, always happy and fun... The camps and monthly activities are so well organised and fun for all. We highly recommend What Ability to everyone, the best ever, without a doubt.”
Kylie, Kyle’s Mum
"What Ability are amazing. Their support has been life-changing for my two children. The focus on "happiness first" is not just a slogan; it permeates everything they do. They create an environment where all of their participants can flourish and feel genuinely valued and well-supported."
Bronwyn, Lucia and Marcello’s Mum
"What Ability is a breath of fresh air. Positive, friendly young support staff who have provided fantastic care for my son. Keep up the great work."
Sue, Mackenzie's Mum
"What Ability are a great organisation with staff that really care and go above and beyond for their clients. What Ability has put a smile back on my daughters face and they have helped her a lot with her social skills and building up her confidence. She just loves all the staff and she loves her day outings and going on the camps."
Lucas, Amber's Dad
"My boys love the support provided by What Ability. They have enjoyed so many fun experiences with the support workers. The workers have always been punctual and reliable. I highly recommend What Ability Victoria for your support needs."
Samantha, Ben & Luke's Mum
"What Ability are amazing. Their support has been life-changing for my two children. The focus on "happiness first" is not just a slogan; it permeates everything they do. They create an environment where all of their participants can flourish and feel genuinely valued and well-supported."
Bronwyn, Lucia and Marcello’s Mum

Get started

Get started with What Ability

Let’s find the right support for you. Complete the form below and we’ll be in touch within one business day.

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Camps

Short stays that build confidence, friendship and fun.

Respite

A trusted break for families while you have a great time.

Supported Independent Living

Safe homes where you can grow skills and independence.

Positive Behaviour Support

Personalised help to guide growth, confidence and calm.

Frequently Asked Questions

You can use your NDIS funding with What Ability to access Community Access supports, including help to get out into the community, build independence, and work toward your personal goals.

We support participants who are:

  • NDIA-managed
  • Plan-managed
  • Self-managed


Our team can check your plan, confirm the right funding category, and help you understand how your supports can be used. If you are unsure what your funding covers, we can guide you through this step by step.

An NDIS Registered provider is an organisation that has been approved by the NDIS to deliver supports and services under strict quality and safety standards.

As a registered provider, What Ability:

  • Meets NDIS Practice Standards
  • Follows safeguarding and compliance requirements
  • Can support NDIA-managed, plan-managed, and self-managed participants
  • Is regularly audited to ensure quality and safety

This means families can feel confident that supports are delivered safely, professionally, and in line with NDIS requirements.

Community Access focuses on supporting participants to get out into the community and take part in everyday activities such as:

  • Social outings
  • Health and well-being
  • Skill-building activities
  • Recreation and hobbies

In-Home Care focuses on support provided inside the home, such as personal care or household tasks.

Our team can help you understand your plan, and decide which supports best match your needs.

You can make a referral by completing our online enquiry form on this page.

Once submitted:

  1. Our team will review the information supplied
  2. We will get in touch to discuss your goals, availability and timeframes (via the mobile supplied in form)
  3. We will guide the next steps for onboarding and support setup

Referrals are welcome from families, support coordinators, and allied health professionals.

Yes. Families with more than one participant can set up support under one account/primary email address.

Each participant will still have:

  • Their own individual support plan
  • Separate goals and funding considerations

Our team will help keep everything clear, organised, and easy to manage for your family.